Privacy Policy

Last updated: December, 2025

Sherpaa and its affiliated companies (“Sherpaa,” “we,” “our,” or “us”) value your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, purchase our cargo e-bikes, bikes and products or interact with our services (collectively, the “Services”).

By accessing or using our website, you agree to this Privacy Policy. If you do not agree, please stop using our Services immediately.

 

1. How We Collect Information

We collect personal and non-personal information from you in several ways, including when you:

  • Visit or browse any page on our website.
  • Create an account or register your Sherpaa Bikes product.
  • Purchase a Sherpaa cargo e-bike or related product.
  • Participate in surveys, promotions, or product feedback programs.
  • Contact us for support or customer service.
  • Subscribe to newsletters or promotional emails.
  • Engage with us through our official accounts on any social media platforms.
  • Provide feedback, comments, rating or reviews about our products or services.

We may also receive limited personal information from trusted third parties when you have given them permission to share it with us.

 

2. What Information We Collect

Depending on how you interact with Sherpaa Bikes, we may collect the following types of information:

a. Personal information

  • Name, email address, phone number, and postal address.
  • Account login credentials (including your password, which you must keep confidential).
  • Purchase history and product registration details.
  • Customer service interactions (including chat, email, or call records).
  • Feedback, ratings, reviews, or survey responses.

b. Technical and usage information

  • IP address, browser type and version, time zone, and approximate location.
  • Device information and operating system.
  • Website interaction data such as pages visited, time spent, and referring URLs.

c. Payment information
Sherpaa Bikes does not store or process payment information. All payments made through our website are securely handled by third-party providers such as Shopify, Stripe, or PayPal, each governed by their own privacy policies and security practices.

 

3. Why We Collect and Use Your Information

We use the information we collect to:

  1. Process and fulfill your orders.
  2. Provide product support and respond to your inquiries.
  3. Maintain your account and verify your identity.
  4. Send service-related updates, such as warranty notices or delivery information.
  5. Improve our website, products, and customer experience.
  6. Send marketing communications, offers, or newsletters (only if you’ve opted in).
  7. Conduct surveys and research to enhance product design and functionality.
  8. Comply with applicable laws and protect our rights and customers’ safety.

We do not sell, rent, or trade your personal information to third parties.

Your data may be shared only with trusted service providers (e.g., logistics partners, analytics tools, or marketing platforms) who assist us in running our business. These providers are contractually bound to maintain confidentiality and use your data only as instructed by Sherpaa Bikes.

 

4. Data Security

We take reasonable and appropriate security measures to protect your personal information from unauthorized access, loss, or misuse.

However, no system or transmission over the internet is completely secure. If you are given (or choose) a password to access your account, you are responsible for keeping it confidential. Please do not share your password with anyone.

Sherpaa Bikes is not liable for unauthorized access caused by your own actions or by third parties circumventing our security systems.

 

5. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy—such as completing your purchase, providing warranty service, complying with legal requirements, or resolving disputes.

Once no longer needed, your data will be securely deleted or anonymized.

 

6. Your Rights

Depending on your country or region, you may have the right to:

  • Access and review the personal data we hold about you.
  • Request correction or deletion of your personal data.
  • Withdraw consent to marketing communications at any time.
  • Request data portability or restrict certain types of processing.

To exercise these rights, please contact us at yourbuddy@lionvelo.com. We may verify your identity before processing your request.

 

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, analyze traffic, and remember your preferences. You can adjust your browser settings to refuse cookies, but this may limit certain website features.

For more details, see our Cookie Policy (if applicable).

 

8. Third-Party Links and Services

Our website may include links to third-party websites or services. Sherpaa Bikes is not responsible for the privacy practices or content of these external sites. Please review their respective privacy policies before sharing any personal data with them.

 

9. Children’s Privacy

Sherpaa does not knowingly collect personal data from children under the age of 16 (or the applicable legal age in your jurisdiction). If we learn that a child’s data has been collected without parental consent, we will delete it promptly.

 

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date. Significant updates may also be communicated via email or website notice.

 

11. Contact Us

If you have any questions, requests, or concerns about this Privacy Policy or how we handle your personal data, please contact us at:

Sherpaa
Email: yourbuddy@lionvelo.com
Address: Lion Velo International Gmbh, Bessemerstr. 51, 1.OG, Berlin 12013